MAC Customer Service Review

This definitely isn't going to be one of the most lively of blog posts. I mean, it's customer service talk here! However, if you are anything like me, customer service is a big dang deal and I expect greatness from companies, or at least a valiant effort.

Recently I posted a review on the MAC Matchmaster foundation and mentioned that unfortunately I was going to be attempting to return it. Considering I purchased the foundation at a MAC counter that is like 200 miles away from where I live, I obviously wasn't going to drive all the way back to make a return.

I first contacted MAC through their website and used a fancy little chat box to talk with an artist. They gave me an email address to contact to get the return going. Great! Let's do this. So, I emailed. And I waited. And waited.....Then I waited some more. After about 5 days I thought, that's enough. Next step. I got back onto the MAC website and using that fancy little chat box, explained the situation to the artist. She this time provided me with a phone number. Ok, we are getting places now!

Called the number and was transferred to the corporate office (not sure why, they helped me regardless). She took down my mailing information and said that a refund in the form of a check would be sent to my house in 4 to 6 weeks. A'hem, excuse me? Four to six weeks!? Geez. Ok, that's a bit of time but at least I'm getting my money back I suppose. She then informed me that I wouldn't have to send back the foundation to the company; that I could just keep it.

Honestly, that was one of my biggest fears of this whole return process is that they were going to make me pay shipping to send the foundation back. So although I now that this foundation that I don't know what to do with since I'm not going to use it, at least I'm not paying any money to get rid of it.

Yeah, the customer service is taking quite a bit of time. That email address provided to me was obviously not helpful and it's going to take forever to get my money back. However, the end result (getting my money back) is what mattered most to me. And it looks like I'll be getting just that. So, the expected return is between June 2nd and June 16th.  If I don't get my money back within that time frame, believe me you'll (and MAC) will hear about it.

Moving on to trying new things!